hand-drawn

Use These Techniques to Diffuse A Tense Scenario at Work (or at Home)

One of the exciting things about being a facilitator is that you get to work with people. And people are not always predictable, which may leave you in the midst of a conversation that heated up real quick, and all eyes are on YOU to see how you’ll handle the situation.

You’ve got to think quickly, act compassionately, and get the group back on track without saying something that will completely shut individuals or the group down. (And at this point your client is super pumped they made the savvy decision to bring in a facilitator for this meeting instead of having to be the one in the hot seat.)

What do you do? This week I’m sharing some tips from the lovely and talented Carrie Bennett on how to “Unload Loaded Language”.

  1. Stay calm!  This isn’t about you.  It’s your job to help people hear and understand one another, not weigh in on the merits of their ideas. 
  2. Dig through the negative to find what the person DOES want.  Buried in their statements is something even their “opponent” can probably support in some way (try to find the interest behind their position).  The more you know about the issues, the more easily you can do this but you don’t need to be an expert.  Listen for what’s important to people.
  3. Translate the loaded language into something more neutral. Try to preserve the interest and check back to get the speaker’s agreement before you go on.

Give it a try…how can you re-frame these statements to be more neutral?

  • Melanie is such a slob.  I can’t even work with her because I’m always having to clean up her messes.  I’m not her maid!
  • You know, these freeloaders aren’t even trying.  They’re just happy to live off the government and let the rest of us foot the bill.  If they really wanted a better life, they would get off their @$$*$ and get a job.
ConverSketch learn to draw unloading

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

Cheers, Karina

Need a professional to help guide your group and unload things if they get spicy?

Where in the World is ConverSketch?

The first week of April we got to take some time off and float through Cataract Canyon in Utah. I love rafting because I get to disconnect completely, be present, and enjoy the beauty of the Canyon and my friends. I always try to sneak in a bit of plein air watercolor, and waiting for the shuttle was a perfect moment to do a quick sketch.

The first week of April we got to take some time off and float through Cataract Canyon in Utah. I love rafting because I get to disconnect completely, be present, and enjoy the beauty of the Canyon and my friends. I always try to sneak in a bit of plein air watercolor, and waiting for the shuttle was a perfect moment to do a quick sketch.

Since we got back from Cataract, it's been full on video production here at ConverSketch HQ. Here's the one I finished up last week -- and hopefully you'll get to see another one in the next post as well.

When Can Being Intoxicated Be A Good Thing?

ConverSketch is intoxicated this week. No, last night wasn’t crazy, and , despite working from home, I haven’t started drinking early in the day (that's a joke, people!). I’m talking about a different kind of intoxication, and one that is a lot more productive.

This little post for you is inspired by the following piece by Hugh McLeod of GapingVoid Art.

As Hugh so eloquently puts it: You can be intoxicated by a lot of things. We like possibility.

This concept is nothing new, it’s the foundation of so many successful businesses. But somehow, this unorthodox way of stating a concept that these days often feels brittle and overused keeps me coming back to it. Thinking of possibility as intoxicating, as full of energy, new ideas and connections instead of overwhelming, unclear or unknown. And if you tend to get anxious and overwhelmed, you might enjoy this post on how drawing can help you move through overwhelm.

It's a craft to learn to tap into what you feel the moment you realize there’s a lot more to something than you originally thought. Which electrifies you. Suddenly hours have gone by, and there’s still more energy bubbling up from inside you.

There's a few things that have me intoxicated this week...
- Putting together and beta testing a new offering from ConverSketch to utilize my strengths connecting with and encouraging individuals to cultivate Aha Moments with folks one-on-one.
- Delivering prints of my watercolor paintings to the Fort Collins Museum of Discovery and Wolverine Farm Publick House to sell. (Note: The positive feedback I’ve gotten from you all with my painting really blows my mind. Thank you for giving me a resounding high five to continue pursuing and refining my fine art skills!)
- Seeing little vegetable sprouts emerging from tiny little seeds (how miraculous is that!?)

Click on the image below to see the larger version.

What possibilities are intoxicating you right now? Take a moment over a glass of wine or beer and doodle out some possibilities that are as enticing as a nice cool beverage on a warm summer evening.

What might be keeping you from taking a nice, big swig from that cup o’ possibility? What steps can you take THIS WEEK to move toward making it a reality?

Comment below so others can benefit from your wisdom. 

If you liked this tip, please sign up for my emails and if you'd like, I'd be so grateful if you shared it with your friends!

Once again, thank you from my heart and soul for your support, great senses of humor, brilliant minds, collaboration and what you're each doing to make the world a better place.

 
Cheers, Karina




What possibilities are you exploring with your organization or individually? Click that button to chat with me about how I can help you make it more effective, productive and fun with graphic recording.
 

Where in the World is ConverSketch?

Here's a snapshot from a graphic recording at a workshop with CSU's One Health Institute as the team worked with the talented folks at New City to develop a rockin' communication strategy moving forward. People, Animals, Planet. Heck yeah.